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Warranty terms

All products offered by Polimex Holding EOOD are new and come with a strictly specified warranty period. For warranty service, the customer can contact Polimex Holding EOOD.

Polimex Holding guarantees that at the time of dispatch, the product has no defects that would reduce its value or suitability for normal use.

Inspection of Delivery and Notification of Defects

Immediately upon arrival of the delivery, but no later than 14 (fourteen) days, the customer should check whether it is complete and whether the delivered products have any defects.

In case of reported defects upon receipt of the goods, the customer should notify immediately about their type and quantity.

Warranty Period

The warranty period starts from the moment of invoice issuance or dispatch of the shipment.

Warranty Exclusions

The warranty does not cover defects caused by improper use of the product, overloading, or use contrary to the instructions in the warranty and the technical specifications of the product.

Warranty Invalidity

The warranty is invalid and will not be recognized in the following cases:

  1. Attempt to repair the defect by an unauthorized person by Polimex Holding EOOD.
  2. Presence of torn or damaged labeling.
  3. Operation of the system under inappropriate conditions, according to the technical specifications of the respective equipment:
    3.1. Faulty electrical installation;
    3.2. Locations with temperature conditions outside the range for the respective module;
    3.3. Lack of protection of the equipment from power surges.
  4. Physical, mechanical, or electrical damage resulting from improper use, force majeure, or tampering with the integrity of the product.
  5. Malfunction in the electrical network, natural disasters, or other force majeure circumstances.
  6. Improper installation of the product by the customer.
  7. The product must be delivered to our service center at the customer's expense.

Right to Return and Exchange

The customer has the right to return or exchange the purchased product within 30 days from the date of receipt, provided that the product is in its original packaging, unused, and in the same condition as received.

Final Provisions

All warranty terms comply with the current legislation of the Republic of Bulgaria. In case of a dispute, it will be resolved in accordance with the provisions of Bulgarian law.